Davo88 Privacy Policy – Personal Data Protection for Malaysian Members

1. Introduction & Scope of This Policy

This Privacy Policy is published by Davo88 ("we", "our platform") and applies to all registered members and users accessing the online casino, Sports Betting, baccarat, e-sports, jackpot, and all other services available through davo88.biz.

We are committed to protecting your privacy to the highest industry standards and complying with all applicable data protection laws, including Personal Data Protection Act 2010 (PDPA) Malaysia. This policy transparently describes our data processing practices so you can make informed decisions about your use of the Davo88 platform.

By registering for or using any davo88 service, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, we advise you not to use our platform.

2. Types of Information We Collect

Davo88 collects several categories of personal information depending on how you interact with our platform. Below is a full overview of the data categories we process:

We also collect information you provide voluntarily, such as feedback, satisfaction surveys, and suggestions for improving the Davo88 platform.

3. Purpose & Legal Basis for Data Processing

Davo88 processes your personal information only for legitimate and specific purposes. We will not use your data for any other purpose without informing you in advance. Our primary processing purposes are as follows:

• Account Management: Creating and managing your member account, verifying your identity during registration and the KYC process, and handling account recovery requests.
• Service Provision: Gives you full access to all davo88 games and services, including Live Casino, baccarat, jackpot, Sports Betting on the Malaysia Super League and EPL, e-sports, and cricket.
• Financial Processing: Processing deposits and withdrawals in Malaysian Ringgit (RM) via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, and maintaining the required transaction records.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, bonus abuse, and other security threats to our platform and members.
• Legal Compliance: Meeting legal obligations, including anti-money laundering (AML) requirements, the Know Your Customer (KYC) programme, and reporting to the relevant authorities in accordance with applicable laws.
• Customer Support: Responding to enquiries, resolving disputes, and providing technical support to Davo88 members.
• Marketing (with Consent): Sending you information about davo88 promotions, bonuses, and special offers – only where you have given your consent to receive marketing communications.
• Platform Improvements: Analysing usage patterns in aggregate (not at an individual level) to improve the user experience, platform performance, and interface design.

4. Sharing Information with Third Parties

Davo88 not sell, rent, or trade personal information of our members to any third party for their own commercial purposes. This is a commitment we uphold strictly, without exception.

However, there are limited circumstances in which we may need to share certain information with other parties:

• Service Providers (Data Processors): We share necessary information with game software providers (Evolution Gaming, Pragmatic Play, Microgaming, and others) and technical infrastructure providers that help us operate the platform. All such providers are bound by strict data confidentiality agreements and are permitted to use data only for the purposes we direct.
• Payment Processors: Required transaction information is shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and the DuitNow/FPX system to process your deposits and withdrawals. These payment processors maintain their own privacy policies and security standards, which they are required to uphold.
• Legal Authorities: We may be required to disclose information to government authorities, law enforcement agencies, or regulatory bodies when mandated by Malaysian law or a valid court order. In such cases, we will endeavour to notify you prior to disclosure unless prohibited by law.
• Business Transfer: In the event of a merger, acquisition, or business asset transfer, member information may be transferred as part of the business assets. We will notify you in advance if this occurs and ensure the receiving party adheres to equivalent data protection standards.

In all of the above sharing scenarios, Davo88 ensures that data shared is limited to the minimum necessary for that specific purpose and is protected by appropriate confidentiality agreements.

5. Davo88 Data Security Measures

Davo88 continually invests in cybersecurity infrastructure to protect the personal and financial information of all our members. Data security is not something we take lightly — it is at the core of the trust that over 500,000 Malaysian members have placed in us.

The technical and organisational security measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your browser or app and Davo88's servers are encrypted using 256-bit SSL/TLS — the same standard used by leading banking institutions.
• Secure Password Storage: Passwords are never stored in plain text. We use strong hashing algorithms with random salts to protect your login credentials.
• 24/7 Threat Monitoring: Our cybersecurity monitoring system operates around the clock to detect and respond to unauthorised access attempts, cyberattacks, and suspicious activity.
• Internal Access Controls: davo88 employees are only granted access to the data they need to perform their roles. Access to sensitive member data is strictly limited and logged for audit purposes.
• Regular Security Testing: We conduct regular penetration testing and security audits by independent third parties to identify and address vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): 2FA is available for member accounts that want an extra layer of security at login.

6. Cookies & Tracking Technologies

Davo88 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how members use our platform. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for the Davo88 platform to function properly. They manage your login session, remember your language preference, and ensure security features work as intended. These cookies cannot be disabled.
• Performance Cookies: Helps us understand which pages receive the most traffic, how long users spend on the platform, and how they navigate through it. All data is collected in aggregate and without personal identification.
• Functional Cookies: Remembering your preferences and settings – such as favourite games, preferred table limits, and other account configurations – to provide a more personalised experience.
• Marketing Cookies (with Consent): Used to display relevant Davo88 ads and offers based on your interests — only if you have consented to receive personalised marketing content.

You can manage and delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the davo88 platform — for example, if session cookies are disabled, you may be required to log in each time you visit.

7. Data Storage, Retention & Transfers

Davo88 retains your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law.

Our data retention guidelines are as follows:

• Active Account Data: Account information and transaction records are retained for as long as your account remains active and for a period of 5 years following account closure for legal compliance and audit purposes.
• KYC Records: Identity verification (KYC) documents are retained for 7 years as required under Malaysia's anti-money laundering (AML) laws.
• Communication Logs: Customer support communication history is retained for 2 years for quality control and dispute resolution purposes.
• Marketing Data: If you withdraw your marketing consent, data used for marketing purposes will be deleted or anonymised within 30 days.

Davo88's primary servers operate in data centres that comply with international security standards. Where data needs to be transferred across borders (for example, to international service providers), we ensure such transfers are protected by appropriate data protection mechanisms equivalent to those provided under Malaysian law.

8. Your Privacy Rights as a Davo88 Member

As a Davo88 member residing in Malaysia, you have the following rights regarding your personal information under the Personal Data Protection Act 2010 (PDPA) and our policy:

• Right to Access: You may request a copy of the personal information we hold about you at any time. Data access requests can be submitted by emailing support@davo88.biz.
• Right to Rectification: If the information we hold about you is inaccurate or incomplete, you may request a correction. You can also update basic details such as your phone number and email address directly in your account settings.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal information. Please note that this request may not be fully fulfilled if we are legally required to retain certain data (such as transaction records and KYC documentation).
• Right to Withdraw Consent: If you have given consent for any specific data processing (such as marketing), you may withdraw that consent at any time without affecting the validity of processing carried out prior to the withdrawal.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time. Once we receive your objection, we will stop using your data for that purpose.
• Right to Data Portability: You may request that we provide your data in a machine-readable format so you can transfer it to another platform, where technically feasible.

To exercise any of the rights above, contact us at support@davo88.biz, clearly stating your request and including your account number or registered email address for identity verification. We will respond within 14 business days.

9. Protection of Children's Data

The Davo88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from children or individuals under the age of 18.

If we discover that we have inadvertently collected information from an individual under the age of 18, we will take immediate steps to:

• Immediately suspend the account involved
• Immediately delete all related information
• Returning any applicable funds in accordance with established procedures

Parents or guardians who believe their child has registered for or used the Davo88 platform without permission are urged to contact us immediately at support@davo88.biz so we can take prompt action.

10. Links to Third-Party Websites

The davo88 platform may contain links or references to third-party websites or services — such as game provider information pages or e-wallet payment guides. davo88's Privacy Policy applies solely to our own platform and does not cover the privacy practices of any third-party websites or services you may access through those links.

We are not responsible for the content, privacy practices, or security of any third-party websites. We recommend reading the privacy policy of any other website before providing them with your personal information. The presence of links to external websites on the Davo88 platform does not constitute our endorsement or verification of their content or practices.

11. Amendments to This Privacy Policy

Davo88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements in how we protect our members' information.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document
• Sending email notifications to all registered members at least 7 days prior changes take effect
• Displaying a clear notice on the main page of the Davo88 platform

Your continued use of the davo88 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the changes, you have the right to request account closure and withdrawal of your remaining balance before the new policy takes effect.

12. Contact Us – Privacy Inquiries

If you have any questions, concerns, or wish to exercise your privacy rights regarding the personal data we process, please contact us through the following channels:

• Privacy Email: support@davo88.biz (please state "Privacy Enquiry" in the subject line)
• Live Chat: Available 24/7 directly from the Davo88 platform
• Response Time: Privacy enquiries will be responded to within 14 business days from the date of receipt

For data rights requests (access, correction, or deletion), please include the following in your email: your full name, your davo88 account number or registered email address, and a detailed description of your request. This helps us process your request more efficiently and accurately.

Our team can communicate in both Bahasa Melayu and English. We are committed to handling every privacy enquiry with care and thoroughness, as the trust of our members is Davo88's most valuable asset.